Club Terms

You may register a Club only if you are authorised to do so (see Section 2). A Club uses the Platform to advertise and list itself and, where it chooses, to take registrations for its events. You, the Club, are independent and are solely responsible for the services, sessions, and events you advertise and run.

Level Up My Play does not provide, organise, supervise, sell, or run any Club, session, or event, and is not a partyto any agreement between a Club and an athlete, parent, guardian, or other participant. When a participant pays to register for a paid event, Level Up My Play acts only as the Club's limited payment-collection agent— we collect the payment on the Club's behalf through our payment processor and remit the Club's share — which does not make us the seller, organiser, or provider of the event.

Nothing in these Club Terms creates an employment, agency, partnership, franchise, or joint-venture relationship between Level Up My Play and any Club beyond the limited payment-collection agency described above. We do not guarantee, endorse, recommend, vet, or verify any Club, its staff or volunteers, its qualifications, certifications, insurance, or the quality or safety of any event.

• You must be 18 years or older and, where you register a Club on behalf of an organisation, you represent and warrant that you are authorised to bind that organisation to these Club Terms.
• You agree to provide accurate, current, and complete information about the Club (including its name, location, contact details, and events) and to keep it up to date.
• You are responsible for your account credentials and for all activity under your account, and for the acts and omissions of your staff, volunteers, and anyone you allow to help run your Club or its events.
• We may suspend, hide, or remove a Club or account that violates these Club Terms, the Terms of Service, applicable law, or our community standards.

• After you register a Club, it starts as pending and must be approved by us before it can appear publicly. We may approve, decline, or later remove a Club at our discretion.
• To be publicly visible and findable (in the Explore feed and on the map) and to create or take registrations for events, a Club must maintain an active listing subscription of $50 per month (CAD). If the Club is not approved, or the subscription is not active (for example, it lapses or is cancelled), the Club is hidden from the public and cannot run or transact events until it is both approved and subscribed again.
• The subscription is billed monthly in advance through our payment processor (Stripe) and renews automatically until cancelled. You may cancel at any time; cancellation takes effect at the end of the current billing period, and the Club stays active until then. Except where required by law, subscription fees already charged are non-refundable, including for partial months.
• The subscription is a fee for listing, advertising, visibility, and access to the Platform — it is not a commission on your events or sales.
• Amounts are in Canadian dollars (CAD) and are exclusive of taxes. You are responsible for any taxes that apply to you. We will charge and remit GST/HST or other applicable sales taxes only if and when we are required to under Canadian tax law.

• Free events. There is no feefor a free event — participants register at no charge and neither the participant nor the Club is charged a fee.
• Paid events. For a paid event, the price you set is paid by the registrant, and two separate fees apply:
  • a registrant service fee (currently 3.5% of the event price, minimum $2.00) that is added on top of the price and paid by the registrant— not by the Club; and
  • a Club fee of 2% of the event price that we deduct from the Club's payout. As a result, the Club receives the event price minus the 2% Club fee for each paid registration.
• These fees are charged for the platform, payment-collection, and advertising services we provide to the Club — they are not a commission on, or a price we charge for, the event itself.
• We may change our fees from time to time, prospectively and on reasonable notice. The fees in effect at the time a registration is taken apply to that registration.
• Fees are exclusive of taxes. The Club is responsible for its own taxes, including any tax on the event price it receives.
• You must not attempt to avoid or circumventthese fees — for example, by advertising a paid event on the Platform and then directing registrants to pay off-Platform.

• Before a Club can take payment for a paid event, it must complete payment onboarding (Stripe Connect) with accurate business and payout-account details. You are responsible for the accuracy of that account.
• We collect registration payments as the Club's limited payment-collection agent and remit the Club's share (the price minus the Club fee) to the Club's connected account.
• A payout for a paid registration is released after the registrant's refund window has closed for that registration (see Section 7). We may withhold, delay, or offset payouts against refunds, chargebacks, reversals, or amounts you owe us, and to investigate suspected fraud or a breach of these Club Terms.

• You are solely responsible for organising, running, staffing, and supervising your events, and for the safety of participants. You must comply with all applicable laws and hold any licences, permits, insurance, and clearances your events require, and you are responsible for screening your own staff and volunteers — we do not do this for you.
• You must provide accurate event information (including dates, price, capacity, and description) and either deliver the event as described or cancel and refund its registrants.
• Once an event has at least one registration, its date, price, and type are locked to protect registrants. If you cannot hold the event as listed, you must cancel it (which refunds everyone in full, including the registrant service fee) rather than materially change it.
• You are responsible for supervising and safeguarding minors at your events and for obtaining any consents the law requires.

• Registrant self-cancellation. A registrant may cancel a paid registration and receive a full refund of the event price only if they cancel within 24 hours of payment AND more than 72 hours before the event starts. The registrant service fee is non-refundable on a self-cancellation.
• Club cancellation. If the Club cancels an event, every registrant is refunded in full, including the registrant service fee, and we reverse any Club payout already released for that event as needed to make registrants whole. You agree to honour these outcomes.
• Free events may be registered for and cancelled at any time before the event starts, at no cost.

• For each registration, we share the participant's details — name, contact email, phone number (if provided), and any comments — with the Club solely so the Club can organise and run the event.
• Once we deliver that information to you, you are an independent controller of it and are responsible for how you handle it. You must: comply with applicable privacy law (including Canada's PIPEDA and, in British Columbia, the Personal Information Protection Act); use it only to run the event; keep it secure; not use it for marketing, spam, resale, profiling, or any unrelated purpose; and delete it when it is no longer needed for the event.
• Misuse of participant information is a breach of these Club Terms and may lead to removal from the Platform, in addition to any liability you may have under the law.
• Student roster (Students tool). When you add students to your roster, you confirm you have a lawful basis to use each contact you enter(an existing club–family relationship) — you are the controller of that information; we process it on your instructions to display your roster and deliver your messages. Payment entries you record are your own declarations about money you collected outside the Platform; we do not process, hold, verify, or guarantee any of it. We honour every unsubscribe instantly — an opted-out contact receives no further email from you through the Platform, including payment reminders— and a family may ask you, as controller, to correct or delete their information at any time.

• You represent and warrant that you own or have the rights to every name, logo, photo, and other content you upload for your Club or events, and you grant Level Up My Play a non-exclusive licence to host, display, and use that content to operate and promote the Platform.
• You must not upload content that is unlawful, infringing, misleading, defamatory, or harmful, impersonate any person or organisation, or misrepresent your Club, your events, or your affiliation.

We may suspend, hide, or removea Club's listing or account, or withhold payouts, if the Club breaches these Club Terms, the Terms of Service, or the law, or where we reasonably consider it necessary to protect users or the Platform. You may cancel your Club subscription at any time (effective at the end of the current billing period). On suspension, termination, or cancellation, you must still deliver, or cancel and refund, any events that already have registrations. Provisions that by their nature should survive (including fees owed, participant-data obligations, disclaimers, limitation of liability, indemnity, and governing law) continue to apply.

The Platform is provided on an “as is” and “as available” basis, without warranties of any kind. Level Up My Play is a directory and advertising platform only and does not organise, supervise, endorse, insure, or guarantee any Club or event, and is not liable for the acts or omissions of any Club, its staff or volunteers, or any participant, or for any injury, death, illness, harm, loss, or damage arising out of or relating to an event.

The disclaimers and the limitation of liability in Section 12 of our Terms of Service apply to your use of the Platform as a Club, including the cap on our total liability (the greater of the amounts you paid us in the 12 months before the claim, or CAD $100) and the exclusion of indirect, incidental, special, consequential, or punitive damages. Nothing in these Club Terms excludes or limits liability that cannot be excluded or limited under applicable law, including under the Business Practices and Consumer Protection Act (British Columbia).

You agree to indemnify, defend, and hold harmless Level Up My Play and its owner from and against any claim, demand, liability, loss, damage, or expense (including reasonable legal fees) arising out of or relating to (a) your Club or its events; (b) your content; (c) your handling of participant information; (d) the acts or omissions of your staff or volunteers; (e) your breach of these Club Terms or the Terms of Service; or (f) your violation of any law or any third-party right. This obligation survives the end of your Club, account, or these Club Terms.

We may update these Club Terms from time to time. When we do, we will update the “Last updated” date at the top of this page and, where the change is material, take reasonable steps to notify Clubs. Your continued operation of a Club after a change takes effect means you accept the updated Club Terms.

These Club Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in that province, and any dispute will be resolved as set out in Section 14 of our Terms of Service, except where mandatory consumer-protection law gives you the right to bring a claim in your local courts.

These Club Terms are in addition to, and form part of, our Terms of Service and Privacy Policy. If there is a conflict on a Club-specific matter, these Club Terms govern. If you have any questions, contact us at [email protected].