Terms of Service

Level Up My Play is an online directory and advertising platform where independent sports and skills coaches (“Coaches”) and sports clubs (“Clubs”) advertise and list their own services so that athletes and learners (“Athletes”) can discover and contact them for in-person and remote training sessions.

Level Up My Play does not provide, sell, resell, or supply coaching services, and is not a party to any agreement between an Athlete and a Coach. The contract for any training session is solely between the Athlete (or their parent/guardian) and the Coach. Coaches and Clubs are independent and are solely responsible for the services they advertise and provide. When an Athlete pays for a session, Level Up My Play acts only as the Coach's limited payment-collection agent (in plain terms: we collect the payment for the coach and pass it on — we are not the one selling you the session) to process that payment on the Coach's behalf through our payment processor — it does not make us the seller or provider of the session.

Nothing in these Terms creates an employment, agency, partnership, franchise, or joint-venture relationship between Level Up My Play and any Coach, Club, or Athlete beyond the limited payment-collection agency described above. Coaches and Clubs remain solely responsible for their own taxes, insurance, certifications, licences, and compliance with the laws that apply to them.

Level Up My Play does not guarantee, endorse, recommend, or verify any Coach or Club, or their identity, qualifications, certifications, insurance, conduct, or the quality or safety of any session. Any dealings or sessions you arrange with a Coach, Club, or other user are solely between you and them, and you participate at your own risk (see Section 9).

• You must be 18 years or older to create your own account. The Platform is not directed to children under 13. Anyone under 18 may use the Platform only through an account managed by a parent or legal guardian acting on their behalf, and that parent or guardian is the account holder responsible for all bookings, payments, communications, and these Terms.
• You agree to provide accurate, current, and complete information when registering and to keep that information up to date.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• We may suspend or terminate accounts that violate these Terms, applicable law, or our community standards.

• Coaches set their own prices. The Athlete pays the full session price displayed on the Coach's listing through our payment processor, Stripe. Level Up My Play collects that payment as the Coach's limited payment-collection agent and remits it to the Coach, less the service fee below.
• For the payment-collection and advertising service it provides to the Coach, Level Up My Play retains a 5% service fee, with a minimum of $2.00 per booking, deducted from the Coach's payout. This is a fee charged to the Coach for our service — it is not a commission on, or a price we charge for, the coaching itself. The Athlete is never charged a separate fee on top of the session price.
• Payouts to Coaches are released after a holding period or once the Athlete confirms the session was delivered.
• Coaches and Clubs pay a recurring monthly listing plan (an advertising fee — currently from $10/month for Coaches and $50/month for Clubs) to keep their listing visible in the directory, Explore feed, and map. This is a fee for advertising and visibility, not a commission on sales. An active listing plan may be required before a Coach can accept bookings. Listing plan terms are presented at sign-up. A listing plan is not the monthly coaching subscription a family may buy from a Coach (section 4, “Coach subscriptions”).
• Prices are displayed in Canadian dollars (CAD) and are exclusive of applicable taxes. You are responsible for any taxes on your purchase. Level Up My Play will charge and remit GST/HST or other applicable sales taxes only if and when it is required to register for and collect them under Canadian tax law; until then, no such tax is added.

• An Athlete may cancel a confirmed booking within 24 hours of payment AND more than 72 hours before the scheduled start of the session. Inside that window the refund is the price minus the 5% service fee (minimum $2.00), requested from the booking page and confirmed by our team, usually within a few days. You can undo the request while it waits.
• Outside that window there is no refund for a change of mind. You can still ask us; a refund is then at Level Up My Play's discretion, except where the law requires a refund.
• If the Coach cancels, the Athlete is refunded in full (confirmed by our team).
• If a session was not delivered, report it from the booking — see section 5 of the Refund & Cancellation Policy.
• You have 24 hours after the scheduled session time to report a problem or request a refund; after that the coach is paid and a refund is no longer possible.
• A booking or pack paid before this version of the Terms keeps the refund amounts of the rules it was bought under and its 48-hour payout timing.
• Repeated cancellations by either party may result in account suspension.

Class packs

Some Coaches also sell a pack: a set number of classes of one session, paid for once, for one athlete. You book each class on the Coach's calendar. A pack is valid for up to 12 weeks from payment (the Coach chooses from 1 to 12 weeks, and the pack shows it before you pay). These rules are the same ones you accept before paying for a pack; where these Terms say nothing, the pack rules you accepted apply.

1. A pack is a set number of classes of one coach session, paid once, to be booked and taken within the validity the coach set (1 to 12 weeks from payment). The end date is shown before you pay and on your pack page.
2. Cancel within 10 days. You may cancel the pack within 10 days of receiving the pack contract by e-mail. Unused classes are refunded minus 5%. A class your coach cancels goes back into your pack to rebook; if your coach fails you, report them and we refund the unused classes. Your request is confirmed by our team and the refund is sent within 15 days.
3. After 10 days there is no refund for a change of mind. Classes not taken by the end date are forfeited and are not refunded. We remind you 7 days and 1 day before the end (a 1-week pack: 1 day before).
4. If your coach fails you — cancels classes without making them up, stops offering times, or stops coaching — message the coach first; if it is not solved, report the coach from your pack page BEFORE the end date. If we uphold it, the unused classes are refunded in full.
5. A class cancelled 24 hours or more before it starts goes back into your pack; later, it counts as taken.
6. Every class must be booked and taken through Level Up My Play. We are not responsible for classes arranged outside the platform, and the refunds and protections described in this section (other than those the law guarantees) do not apply to a pack used outside the platform.
7. Refunds go back to the card you paid with and take 5–10 business days.

• Delivered classes. The Coach is paid for each class 24 hours after it happens. A class that has been delivered, or that counted as used, is never refunded.
• Card disputes. If you open a dispute with your bank or card issuer about a pack, the pack is paused and no new classes can be booked until the dispute is resolved.

A pack does not change what Level Up My Play is: the Coach provides every class, and Level Up My Play is a directory and limited payment-collection agent, not the provider of any session. Sections 8 and 9 (health, safety, assumption of risk, release, and waiver) apply to every pack class in the same way they apply to single sessions.

Coach subscriptions

Some Coaches also sell a monthly subscription for their one-on-one classes. These rules are the same ones you accept before paying for a subscription; where these Terms say nothing, the subscription rules you accepted apply.

1. A subscription is a set number of individual (1-on-1), in-person classes a week — from 1 to 5 — of one coach session, for one athlete, paid every month by card. A month counts as 4 weeks of classes. You and the Coach agree the days by message; the app does not book them.
2. It renews on the same day each month (the last day in a shorter month) until you stop it. You may stop renewing at any time from your subscription page, free of charge; the month you paid stays yours.
3. After each class, the Coach marks it and we ask you to confirm it. That record decides every refund: refunds are always on the classes not taken.
4. Within 24 hours of any monthly payment: the classes not taken that month are refunded in full.
5. Within 10 days of your contract e-mail: you may cancel, and the classes not taken are refunded minus 10% for a session in British Columbia. In Ontario the 10 days run from your contract e-mail or the first day your classes are available, whichever is later, and the classes not taken are refunded in full. In every other province they are refunded in full. The rules follow the province of the session's venue. Subscriptions are not sold in Quebec.
6. After that you may ask to cancel; our team reviews the request and, if a refund is granted, it is the classes not taken, minus 10%.
7. A refund only covers the current month. A month that ended is not refunded, unless the Coach failed to give its classes: then report the Coach from your subscription page and our team decides, keeping nothing. We process every refund within 15 days.
8. If a payment fails we try again after 1 hour. If it is still unpaid 24 hours after our first message, the subscription is cancelled.
9. The Coach may end your subscription; you keep the month you paid, and we tell you. If the Coach is suspended, the subscription stops at once and our team contacts you about refunds. If you open a dispute with your bank, renewals stop while it is resolved.

A subscription does not change what Level Up My Play is: the Coach provides every class, and Level Up My Play is a directory and limited payment-collection agent, not the provider of any session. Sections 8 and 9 apply to every subscription class in the same way they apply to single sessions.

Level Up My Play does not conduct criminal-record checks, background checks, or screening of Coaches or Clubs. Coaches and Clubs self-attest to their qualifications, certifications, insurance, and legal eligibility, and are solely responsible for them.

• Coaches represent that they are legally entitled to offer coaching services in their province and that they hold any certifications, insurance, or licences required by applicable law.
• Coaches are solely responsible for the safety, accuracy, and quality of the services they deliver, including compliance with provincial regulations on minors, screening, and supervision.
• Coaches must not collect payments outside the Platform for sessions discovered through the Platform.

Class packs (added 2026-10-13):

When you fail a pack — you cancel classes you do not make up, stop offering times, end the packs, or a report against you is upheld — the family may ask for a refund of the unused classes and our team will analyse the request. On every class we refund, you owe Level Up My Play its fee (5%, at least $2.00 a class). We deduct it from your next class payouts, and you cannot take new bookings until it is settled.

Forfeited classes: classes a family did not take by the pack’s end date — including classes you cancelled that were not rebooked — are paid to you 24 hours after the end, minus the fee. If a family reports you and we uphold it, the unused classes are refunded instead and you owe our fee on them.

Off-platform: giving a Level Up My Play customer a class outside Level Up My Play breaks this agreement and may lead to a payout hold or removal from the platform.

Single bookings: when you cancel a paid booking, or a report about a session is upheld, the Athlete is refunded in full and you owe Level Up My Play its service fee on that booking (5%, minimum $2.00). We deduct it from your next payouts, and you cannot take new bookings until it is settled. Level Up My Play absorbs the card-processing cost.

Coach subscriptions:

Our fee is 5% (at least $2.00) of every monthly payment. Your first payment is paid to you 5 days after the family pays; every renewal 2 days after.

You agree the days with the family by message and give the classes a week you advertise. You mark each class you give on the day it happens — the family confirms it, and that record decides every refund: you are paid for the classes you gave, the family is refunded the ones not taken.

If a family is refunded after you were paid, our team may decide you return your share. It is deducted from your next payouts, and you cannot take new bookings until it is settled.

You may stop selling at any time. Current subscribers continue until you end them, and they are told.

• Athletes must arrive on time and prepared, communicate respectfully, and follow the Coach's reasonable instructions during sessions.
• Athletes are responsible for assessing whether a Coach is the right fit for them before booking.
• Reviews must reflect a genuine first-hand experience and may not contain personal attacks, defamation, or unrelated content.

You retain ownership of any content (including profile information, photos, reviews, and messages) you submit to the Platform but grant Level Up My Play a worldwide, royalty-free licence to host, display, reproduce, and distribute it for the purpose of operating and promoting the Platform.

You agree not to:

• Post content that is illegal, defamatory, harassing, hateful, or sexually explicit;
• Impersonate another person or misrepresent your qualifications;
• Attempt to circumvent payment, fees, or platform safeguards;
• Scrape, reverse-engineer, or interfere with the Platform's operation.

We may remove content and suspend accounts that violate these rules, with or without notice.

Coaching sessions involve physical activity and inherent risk. You participate at your own risk. Consult a qualified health professional before starting any new training program. Level Up My Play is not a medical or healthcare provider.

The AI features on the Platform — including the “LUMP” assistant and its drill suggestions, evaluations, and guidance — are powered by a third-party artificial-intelligence model (Anthropic's Claude Haiku). They are generated automatically, are provided for general training and informational purposes only, and may be inaccurate, incomplete, or unsuitable for your situation. They are not professional, medical, health, nutritional, or coaching advice. You must use your own judgement, review every AI suggestion before acting on it, and consult a qualified coach or healthcare professional where appropriate. Any drill information you provide (including injuries) is self-reported and is not a medical assessment. You use the AI features at your own risk, and Level Up My Play is not responsible for any decision you make or action you take based on AI output.

Coaching, athletics, and physical training are inherently risky activities. They involve strenuous physical exertion, physical contact, the use of equipment and facilities, travel to and from venues, and other activities that carry a real risk of injury — including sprains, strains, fractures, and, in rare cases, serious or permanent injury or death — as well as risks arising from the conduct of Coaches, Clubs, and other participants. These risks cannot be eliminated regardless of the care taken.

Level Up My Play is a directory and advertising platform only. We do not provide, supervise, control, direct, attend, monitor, or oversee any session, venue, or Coach, and we do not screen, vet, or background-check Coaches or Clubs (see Section 5). You are solely responsible for evaluating a Coach and deciding whether a session is appropriate and safe for you or your child.

To the fullest extent permitted by law, you knowingly and voluntarily assume all risks — known and unknown — arising out of or relating to your use of the Platform, any session you book, and your interactions with Coaches, Clubs, and other users, whether online or in person. You agree that the LUMP Parties (Level Up My Play together with its owner, operators, employees, contractors, and agents) are not responsible for those risks.

To the fullest extent permitted by law, you release, waive, and agree not to sue the LUMP Parties for any claim, demand, injury, harm, loss, or damage of any kind arising out of or relating to (a) any session, (b) the acts or omissions of any Coach, Club, or other user, or (c) your participation in any activity discovered through the Platform.

Parents and guardians: if you book or manage a session for a child or other person in your care, you give the assumptions of risk, releases, and waivers in these Terms on your own behalf and, to the fullest extent permitted by law, on behalf of that child or person. You represent that you are their parent or legal guardian with authority to do so, and you accept responsibility for that person's participation, supervision, transportation, and safety.

Nothing in this Section excludes or limits any liability or right that cannot be excluded, limited, or waived under applicable law. Where a release of a minor's own claim is not permitted by law, the remaining assumptions of risk, waivers, and your indemnity in Section 13 continue to apply to the fullest extent permitted.

The Platform, including its software, design, branding, and original content, is owned by Level Up My Play and protected by Canadian and international intellectual property laws. You may not copy, modify, or create derivative works without our prior written consent.

The Platform integrates third-party services such as Stripe (payments), Supabase (data hosting), Resend (email), Vercel (hosting), and Anthropic (AI). Your use of those services is subject to their own terms and privacy policies.

The Platform is provided on an “as is” and “as available” basis, without warranties of any kind, express or implied. To the fullest extent permitted by law, the LUMP Parties disclaim all warranties, including any warranty that the Platform or any session will be safe, uninterrupted, secure, error-free, or meet your requirements, and any warranty as to the identity, qualifications, certifications, insurance, conduct, or suitability of any Coach, Club, or other user.

The Platform is a directory only. The LUMP Parties are not liable for the acts or omissions of any Coach, Club, or other user, for any session, or for any injury, death, illness, harm, loss, or damage arising out of or relating to a session or your interactions with other users, whether online or in person.

To the maximum extent permitted by law, the LUMP Parties will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising out of or relating to your use of the Platform.

The total cumulative liability of the LUMP Parties to you for any claim arising out of these Terms or your use of the Platform will not exceed the greater of (a) the amounts you paid to us in the 12 months preceding the claim, or (b) CAD $100.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including under the Business Practices and Consumer Protection Act (British Columbia).

You agree to indemnify, defend, and hold harmless the LUMP Parties from and against any claim, demand, liability, loss, damage, or expense (including reasonable legal fees) arising out of or relating to (a) your use of the Platform; (b) your breach of these Terms; (c) your violation of any law or any third-party right; (d) any session you book or your interactions with any Coach, Club, or other user; or (e) any claim brought by or on behalf of a minor or other person in your care. This obligation survives the termination of your account and these Terms.

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in that province. Any dispute arising out of or relating to these Terms or the Platform will be resolved exclusively in the courts of British Columbia, except where mandatory consumer-protection law gives you the right to bring a claim in your local courts.

• Severability. If any provision of these Terms is found unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
• Survival. Sections 1, 3, 5, 8, 9, 12, 13, and 14, and any other provision that by its nature should survive, continue to apply after your account or these Terms end.
• Entire agreement. These Terms, together with the Privacy Policy and any policies referenced in them, are the entire agreement between you and us regarding the Platform and supersede any prior agreements.
• Assignment. You may not assign these Terms without our consent. We may assign them to a successor or affiliate, including in connection with a sale or reorganisation of the business.
• No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
• Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control.

We may update these Terms from time to time. If we make a material change, we will update the “Last updated” date at the top of this page and, where appropriate, notify you by email or through the Platform. Continued use of the Platform after a change constitutes acceptance of the updated Terms.

Some Clubs host events (such as camps, clinics, tournaments, or group sessions) that Athletes can register for on the Platform, either free or paid. As with coaching, Level Up My Play is a directory and facilitator — the Club organises and runs the event, and Level Up My Play is not the organiser, supervisor, or provider of it. Sections 8 and 9 (health, safety, assumption of risk, release, and waiver) apply to events in the same way they apply to sessions.

Your registration details are shared with the Club

When you register for an event you provide a participant name (which may be a child's name, where a parent registers on the child's behalf), a contact email, and optionally a phone number and comments. You consent to this information being provided to the Club so it can organise and run the event. Once we deliver it to the Club, the Club is responsible for how it handles that information as the operator of its own event. Level Up My Play's role is limited to securely collecting, storing, and delivering the participant list to the Club's administrators only.

Clubs may use participant information only to organise and run the event. Clubs must not use it for marketing, spam, resale, or any unrelated purpose. Misuse may lead to removal from the Platform.

Fees, refunds, and cancellations (paid events)

• For a paid event, a Level Up My Play service fee of 3.5% of the event price (minimum $2.00) is added to the price and paid by the registrant on top. A separate 2% club fee is deducted from the Club’s payout, so the Club receives the event price minus that fee. The registrant’s service fee is non-refundable if you cancel your own registration, and is refunded in full only if the Club cancels the event.
• You may cancel a paid registration and receive a full refund of the event price only if you cancel within 24 hours of payment AND more than 72 hours before the event starts. Outside that window the event price is non-refundable, except where required by law or where the Club cancels.
• If a Club cancels an event, every registrant is refunded in full, including the service fee.
• Free events can be registered for and cancelled at any time before the event starts, at no cost.

Club obligations for events

• A Club listing a paid event must complete payment onboarding before it can take payments, and must either deliver the event or refund its registrants.
• Once an event has at least one registration, its date, price, and type are locked to protect registrants. A Club that cannot hold the event must cancel it, which refunds everyone in full.
• Payouts to a Club for a paid event are released after the registrant refund window above has closed.

Questions about an event refund? Email us at [email protected].

Coaches may publish short public pieces of advice on the Platform (“takes”). The rules for what a take may contain are in our Acceptable Use Policy, and a Coach accepts them before their first take.

You keep ownership of what you post. By posting a take you grant Level Up My Play a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display and distribute that content on and in connection with the Platform — including in link-preview cards, search listings and our own promotion of the Platform — for as long as the take is published and for a reasonable period afterwards to the extent needed for backups, caches and our records. The licence ends when the take is removed, except for those residual copies. We may resize, crop, re-encode or generate a preview image of your content for those purposes; we will not change its meaning.

You are solely responsible for your takes, and you warrant that you own or have the rights to everything in them — text, photographs, video, music and any person appearing in them — and that publishing them breaches nobody’s rights. You confirm that no one under 18 is identifiable in a photo or video you post. A take is the Coach’s own advice and not medical advice; Level Up My Play does not endorse, verify or take responsibility for the advice in a take.

We may review, hold, refuse, hide or remove any take, and may pause a Coach’s ability to post, at our discretion and with or without notice — including where content breaches these Terms or the Acceptable Use Policy, or where we are required to act. Removing a take does not entitle you to any refund or compensation, and nothing in these Terms obliges us to publish or keep publishing anything.

Copyright and takedown. If you believe a take infringes your rights, or you want content about you removed, e-mail [email protected] with the take’s link and enough detail for us to identify the content and your claim. We investigate every notice and act on it where it is well founded.

Questions about these Terms? Email us at [email protected].