Terms of Service

Level Up My Play is an online directory and advertising platformwhere independent sports and skills coaches (“Coaches”) and sports clubs (“Clubs”) advertise and list their own services so that athletes and learners (“Athletes”) can discover and contact them for in-person and remote training sessions.

Level Up My Play does not provide, sell, resell, or supply coaching services, and is not a party to any agreement between an Athlete and a Coach. The contract for any training session is solely between the Athlete (or their parent/guardian) and the Coach. Coaches and Clubs are independentand are solely responsible for the services they advertise and provide. When an Athlete pays for a session, Level Up My Play acts only as the Coach's limited payment-collection agent (in plain terms: we collect the payment for the coach and pass it on — we are not the one selling you the session) to process that payment on the Coach's behalf through our payment processor — it does not make us the seller or provider of the session.

Nothing in these Terms creates an employment, agency, partnership, franchise, or joint-venture relationship between Level Up My Play and any Coach, Club, or Athlete beyond the limited payment-collection agency described above. Coaches and Clubs remain solely responsible for their own taxes, insurance, certifications, licences, and compliance with the laws that apply to them.

Level Up My Play does not guarantee, endorse, recommend, or verify any Coach or Club, or their identity, qualifications, certifications, insurance, conduct, or the quality or safety of any session. Any dealings or sessions you arrange with a Coach, Club, or other user are solely between you and them, and you participate at your own risk (see Section 9).

• You must be 18 years or older to create your own account. The Platform is not directed to children under 13. Anyone under 18 may use the Platform only through an account managed by a parent or legal guardian acting on their behalf, and that parent or guardian is the account holder responsible for all bookings, payments, communications, and these Terms.
• You agree to provide accurate, current, and complete information when registering and to keep that information up to date.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• We may suspend or terminate accounts that violate these Terms, applicable law, or our community standards.

• Coaches set their own prices. The Athlete pays the full session price displayed on the Coach's listing through our payment processor, Stripe. Level Up My Play collects that payment as the Coach's limited payment-collection agent and remits it to the Coach, less the service fee below.
• For the payment-collection and advertising service it provides to the Coach, Level Up My Play retains a 5% service fee, with a minimum of $2.00 per booking, deducted from the Coach's payout. This is a fee charged to the Coach for our service — it is not a commission on, or a price we charge for, the coaching itself. The Athlete is never charged a separate fee on top of the session price.
• Payouts to Coaches are released after a holding period or once the Athlete confirms the session was delivered.
• Coaches and Clubs pay a recurring monthly listing/advertising subscription(currently from $10/month for Coaches and $50/month for Clubs) to keep their listing visible in the directory, Explore feed, and map. This is a fee for advertising and visibility, not a commission on sales. An active subscription may be required before a Coach can accept bookings. Subscription terms are presented at sign-up.
• Prices are displayed in Canadian dollars (CAD) and are exclusive of applicable taxes. You are responsible for any taxes on your purchase. Level Up My Play will charge and remit GST/HST or other applicable sales taxes only if and when it is required to register for and collect them under Canadian tax law; until then, no such tax is added.

• An Athlete may cancel a confirmed booking and receive a full refund only if the cancellation is requested within 24 hours of payment AND more than 72 hours before the scheduled start of the session.
• Outside that window, payments are non-refundable except where required by law or where the Coach cancels, in which case the Athlete is refunded in full.
• Repeated cancellations by either party may result in account suspension.

Level Up My Play does not conduct criminal-record checks, background checks, or screening of Coaches or Clubs. Coaches and Clubs self-attest to their qualifications, certifications, insurance, and legal eligibility, and are solely responsible for them.

• Coaches represent that they are legally entitled to offer coaching services in their province and that they hold any certifications, insurance, or licences required by applicable law.
• Coaches are solely responsible for the safety, accuracy, and quality of the services they deliver, including compliance with provincial regulations on minors, screening, and supervision.
• Coaches must not collect payments outside the Platform for sessions discovered through the Platform.

• Athletes must arrive on time and prepared, communicate respectfully, and follow the Coach's reasonable instructions during sessions.
• Athletes are responsible for assessing whether a Coach is the right fit for them before booking.
• Reviews must reflect a genuine first-hand experience and may not contain personal attacks, defamation, or unrelated content.

You retain ownership of any content (including profile information, photos, reviews, and messages) you submit to the Platform but grant Level Up My Play a worldwide, royalty-free licence to host, display, reproduce, and distribute it for the purpose of operating and promoting the Platform.

You agree not to:

• Post content that is illegal, defamatory, harassing, hateful, or sexually explicit;
• Impersonate another person or misrepresent your qualifications;
• Attempt to circumvent payment, fees, or platform safeguards;
• Scrape, reverse-engineer, or interfere with the Platform's operation.

We may remove content and suspend accounts that violate these rules, with or without notice.

Coaching sessions involve physical activity and inherent risk. You participate at your own risk. Consult a qualified health professional before starting any new training program. Level Up My Play is not a medical or healthcare provider.

The AI features on the Platform — including the “LUMP” assistant and its drill suggestions, evaluations, and guidance — are powered by a third-party artificial-intelligence model (Anthropic's Claude Haiku). They are generated automatically, are provided for general training and informational purposes only, and may be inaccurate, incomplete, or unsuitable for your situation. They are not professional, medical, health, nutritional, or coaching advice. You must use your own judgement, review every AI suggestion before acting on it, and consult a qualified coach or healthcare professional where appropriate. Any drill information you provide (including injuries) is self-reported and is not a medical assessment. You use the AI features at your own risk, and Level Up My Play is not responsible for any decision you make or action you take based on AI output.

Coaching, athletics, and physical training are inherently risky activities. They involve strenuous physical exertion, physical contact, the use of equipment and facilities, travel to and from venues, and other activities that carry a real risk of injury — including sprains, strains, fractures, and, in rare cases, serious or permanent injury or death — as well as risks arising from the conduct of Coaches, Clubs, and other participants. These risks cannot be eliminated regardless of the care taken.

Level Up My Play is a directory and advertising platform only. We do not provide, supervise, control, direct, attend, monitor, or oversee any session, venue, or Coach, and we do not screen, vet, or background-check Coaches or Clubs (see Section 5). You are solely responsible for evaluating a Coach and deciding whether a session is appropriate and safe for you or your child.

To the fullest extent permitted by law, you knowingly and voluntarily assume all risks— known and unknown — arising out of or relating to your use of the Platform, any session you book, and your interactions with Coaches, Clubs, and other users, whether online or in person. You agree that the LUMP Parties (Level Up My Play together with its owner, operators, employees, contractors, and agents) are not responsible for those risks.

To the fullest extent permitted by law, you release, waive, and agree not to sue the LUMP Parties for any claim, demand, injury, harm, loss, or damage of any kind arising out of or relating to (a) any session, (b) the acts or omissions of any Coach, Club, or other user, or (c) your participation in any activity discovered through the Platform.

Parents and guardians:if you book or manage a session for a child or other person in your care, you give the assumptions of risk, releases, and waivers in these Terms on your own behalf and, to the fullest extent permitted by law, on behalf of that child or person. You represent that you are their parent or legal guardian with authority to do so, and you accept responsibility for that person's participation, supervision, transportation, and safety.

Nothing in this Section excludes or limits any liability or right that cannot be excluded, limited, or waived under applicable law. Where a release of a minor's own claim is not permitted by law, the remaining assumptions of risk, waivers, and your indemnity in Section 13 continue to apply to the fullest extent permitted.

The Platform, including its software, design, branding, and original content, is owned by Level Up My Play and protected by Canadian and international intellectual property laws. You may not copy, modify, or create derivative works without our prior written consent.

The Platform integrates third-party services such as Stripe (payments), Supabase (data hosting), Resend (email), Vercel (hosting), and Anthropic (AI). Your use of those services is subject to their own terms and privacy policies.

The Platform is provided on an “as is” and “as available” basis, without warranties of any kind, express or implied. To the fullest extent permitted by law, the LUMP Parties disclaim all warranties, including any warranty that the Platform or any session will be safe, uninterrupted, secure, error-free, or meet your requirements, and any warranty as to the identity, qualifications, certifications, insurance, conduct, or suitability of any Coach, Club, or other user.

The Platform is a directory only. The LUMP Parties are not liable for the acts or omissions of any Coach, Club, or other user, for any session, or for any injury, death, illness, harm, loss, or damage arising out of or relating to a session or your interactions with other users, whether online or in person.

To the maximum extent permitted by law, the LUMP Parties will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising out of or relating to your use of the Platform.

The total cumulative liability of the LUMP Parties to you for any claim arising out of these Terms or your use of the Platform will not exceed the greater of (a) the amounts you paid to us in the 12 months preceding the claim, or (b) CAD $100.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including under the Business Practices and Consumer Protection Act (British Columbia).

You agree to indemnify, defend, and hold harmless the LUMP Parties from and against any claim, demand, liability, loss, damage, or expense (including reasonable legal fees) arising out of or relating to (a) your use of the Platform; (b) your breach of these Terms; (c) your violation of any law or any third-party right; (d) any session you book or your interactions with any Coach, Club, or other user; or (e) any claim brought by or on behalf of a minor or other person in your care. This obligation survives the termination of your account and these Terms.

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in that province. Any dispute arising out of or relating to these Terms or the Platform will be resolved exclusively in the courts of British Columbia, except where mandatory consumer-protection law gives you the right to bring a claim in your local courts.

• Severability. If any provision of these Terms is found unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
• Survival. Sections 1, 3, 5, 8, 9, 12, 13, and 14, and any other provision that by its nature should survive, continue to apply after your account or these Terms end.
• Entire agreement. These Terms, together with the Privacy Policy and any policies referenced in them, are the entire agreement between you and us regarding the Platform and supersede any prior agreements.
• Assignment. You may not assign these Terms without our consent. We may assign them to a successor or affiliate, including in connection with a sale or reorganisation of the business.
• No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
• Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control.

We may update these Terms from time to time. If we make a material change, we will update the “Last updated” date at the top of this page and, where appropriate, notify you by email or through the Platform. Continued use of the Platform after a change constitutes acceptance of the updated Terms.

Some Clubs host events (such as camps, clinics, tournaments, or group sessions) that Athletes can register for on the Platform, either free or paid. As with coaching, Level Up My Play is a directory and facilitator — the Club organises and runs the event, and Level Up My Play is not the organiser, supervisor, or provider of it. Sections 8 and 9 (health, safety, assumption of risk, release, and waiver) apply to events in the same way they apply to sessions.

Your registration details are shared with the Club

When you register for an event you provide a participant name(which may be a child's name, where a parent registers on the child's behalf), a contact email, and optionally a phone number and comments. You consent to this information being provided to the Club so it can organise and run the event. Once we deliver it to the Club, the Club is responsible for how it handles that information as the operator of its own event. Level Up My Play's role is limited to securely collecting, storing, and delivering the participant list to the Club's administrators only.

Clubs may use participant information only to organise and run the event. Clubs must not use it for marketing, spam, resale, or any unrelated purpose. Misuse may lead to removal from the Platform.

Fees, refunds, and cancellations (paid events)

• For a paid event, a Level Up My Play service fee of 3.5% of the event price (minimum $2.00) is added to the price and paid by the registrant on top. A separate 2% club feeis deducted from the Club’s payout, so the Club receives the event price minus that fee. The registrant’s service fee is non-refundable if you cancel your own registration, and is refunded in full only if the Club cancels the event.
• You may cancel a paid registration and receive a full refund of the event price only if you cancel within 24 hours of payment AND more than 72 hours before the event starts. Outside that window the event price is non-refundable, except where required by law or where the Club cancels.
• If a Club cancels an event, every registrant is refunded in full, including the service fee.
• Free events can be registered for and cancelled at any time before the event starts, at no cost.

Club obligations for events

• A Club listing a paid event must complete payment onboarding before it can take payments, and must either deliver the event or refund its registrants.
• Once an event has at least one registration, its date, price, and type are locked to protect registrants. A Club that cannot hold the event must cancel it, which refunds everyone in full.
• Payouts to a Club for a paid event are released after the registrant refund window above has closed.

Questions about an event refund? Email us at [email protected].

Questions about these Terms? Email us at [email protected].